Travis Dorso

Work Samples

Application assessments, customer recommendations, and decision support.

These seven demonstrations use synthetic data. Customer names, locations, and ticket IDs are placeholders.

Internal

AI Agent Scorecard

Application outcomes, workflow constraints, and improvement priorities.

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Internal

Internal Launch Readout

Release performance, operational issues, and evidence for action.

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Customer

Customer Launch Readout

Results, caller experience, and next steps.

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Internal

Period Comparison

Changes in performance, caller mix, and comparison limits.

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Method

Call-Scoring Rubric

Five-point experience scoring and separate reporting validation.

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Internal

Operational One-Pager

Application workflow, operational results, and issues requiring attention.

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Method

Value Realization Playbook

Measurement definitions, investigation, and reporting practices.

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